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Meet SaaSAssure

As SaaS adoption skyrockets, critical business data often remains unprotected. Discover how SaaSAssure safeguards SaaS data and radically elevates business continuity.

Who Is Responsible for Protecting SaaS Data?

SaaS adoption has skyrocketed, increasing the volume of high-value data in the cloud. Who ensures its protection? The business does. Under the shared responsibility model, vendors provide the service, but organizations must back up their own data. Many SaaS providers even recommend using a third-party backup solution.

Check below to see which SaaS app's terms of service place the responsibility of protection on the business.

Check SaaS Vendor Terms Here:
  • Box
  • Confluence
  • Docusign
  • Freshbooks
  • Freshdesk
  • HubSpot
  • Jira
  • Monday
  • Microsoft Exchange
  • Microsoft OneDrive
  • Microsoft SharePoint
  • Microsoft Teams
  • QuickBooks Online
  • Salesforce
  • Shopify
  • Slack
  • Zendesk

Box Terms of Service

Section 15:

"TO THE EXTENT NOT PROHIBITED BY LAW, BOX AND ITS AFFILIATES (AND ASSOCIATED SERVICE PROVIDERS) (A) PROVIDE THE SERVICES "AS IS", "WITH ALL FAULTS" AND "AS AVAILABLE", (B) MAKE NO REPRESENTATIONS OR WARRANTIES OR CONDITIONS WHETHER EXPRESS OR IMPLIED (E.G. WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT), AND (C) DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, OR THAT THE CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED."

Confluence Terms of Service

Section 18.4:

"...WITHOUT LIMITING OUR EXPRESS OBLIGATIONS IN THESE TERMS, WE DO NOT WARRANT THAT YOUR USE OF THE CLOUD PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT WE WILL REVIEW YOUR DATA FOR ACCURACY OR THAT WE WILL PRESERVE OR MAINTAIN YOUR DATA WITHOUT LOSS..."

Docusign Terms of Service

Section 5.2 :

"Customer shall be responsible for properly implementing access and use controls and configuring certain features and functionalities of the DocuSign Services that Customer may elect to use and agrees that it will do so in accordance with this DPA and the Agreement in such manner that Customer deems adequate, including, without limitation, maintaining appropriate security, protection, deletion, and backup of its own Personal Data."

Freshbooks Terms of Service

Section 13:

"... FRESHBOOKS, ITS SUBSIDIARIES AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE FRESHBOOKS SOLUTION IS OR WILL BE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, DATA LOSS, ERRORS, THEFT OR DESTRUCTION..."

Freshdesk Terms of Service

Section 10 a:

"a. SUBJECT TO APPLICABLE LAW AND NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION DOWNTIME COSTS, LOSS OF DATA, RESTORATION COSTS, LOST PROFITS, OR COST OF COVER)... "

HubSpot Terms of Service

Section 10.3:

"...TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY; PROVIDED THAT, THIS LIMITATION WILL NOT APPLY TO YOU IF YOU ONLY USE THE FREE SERVICES. "

Jira Terms of Service

Section 18.4:

"...WITHOUT LIMITING OUR EXPRESS OBLIGATIONS IN THESE TERMS, WE DO NOT WARRANT THAT YOUR USE OF THE CLOUD PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT WE WILL REVIEW YOUR DATA FOR ACCURACY OR THAT WE WILL PRESERVE OR MAINTAIN YOUR DATA WITHOUT LOSS..."

Monday Terms of Service

Section 13.2:

"WE AND OUR VENDORS DO NOT WARRANT, AND EXPRESSLY DISCLAIM ANY WARRANTY OR REPRESENTATION THAT THE SERVICE AND SITES, INCLUDING THE ACCESS THERETO AND USE THEREOF, WILL BE UNINTERRUPTED, TIMELY, SECURED, ERROR FREE, THAT DATA WON’T BE LOST, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITES AND/OR SERVICE ARE FREE FROM VIRUSES OR OTHER HARMFUL CODE. WE AND OUR VENDORS FURTHER DISCLAIM ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DELAYS, FAILURES, INTERCEPTION, ALTERATION, LOSS, OR OTHER DAMAGES THAT YOU AND/OR YOUR DATA (INCLUDING CUSTOMER DATA) MAY SUFFER, THAT ARE BEYOND OUR CONTROL."

Microsoft Exchange Terms of Service

Section 6b:

"We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.""

Microsoft OneDrive Terms of Service

Section 6b:

"We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services."

Microsoft SharePoint Terms of Service

Section 6b:

"We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services."

Microsoft Teams Terms of Service

Section 6b:

"We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services."

QuickBooks Online Terms of Service

Section 6.1.1:

"By making your Content available through your use of the Services, you grant Intuit a worldwide, royalty-free, non-exclusive license to host and use your Content. Archive your Content frequently. You are responsible for any lost or unrecoverable Content. You must provide all required and appropriate warnings, information and disclosures. Intuit is not responsible for any of your Content that you submit through the Services."

Salesforce Terms of Service

Section J:

"EXCEPT WHERE PROHIBITED, THE SERVICES ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF THE SERVICES ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED."

Shopify Terms of Service

Section 7.1:

"... Shopify and its suppliers will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or relating to the use of or inability to use the Service or these Terms of Service (however arising, including negligence).""

Slack Terms of Service

Section Limitation of Liability:

"NEITHER SLACK, NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, OR AFFILIATES SHALL BE LIABLE TO YOU OR ANY THIRD-PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATING TO YOUR PARTICIPATION IN SLACK COMMUNITY FORUM, INCLUDING, WITHOUT LIMITATION, LOST REVENUE, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES."

Zendesk Terms of Service

Section 13.1:

"...UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) SHALL EITHER PARTY TO THIS AGREEMENT, OR THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, SUPPLIERS OR LICENSORS, BE LIABLE TO THE OTHER PARTY OR ITS AFFILIATES FOR ANY LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA (WHERE SUCH DATA IS LOST IN THE COURSE OF TRANSMISSION VIA SUBSCRIBER’S SYSTEMS OR OVER THE INTERNET THROUGH NO FAULT OF ZENDESK)...""

One Single Platform to Protect the Entire SaaS Footprint

SaaSAssure empowers organizations to safeguard business-critical SaaS data, ensuring backup, availability, compliance, and security across the widest portfolio of SaaS applications. Keep an eye on our ever-expanding library of backup connectors.

One Single Platform to Protect the Entire SaaS Footprint

SaaSAssure empowers organizations to safeguard business-critical SaaS data, ensuring backup, availability, compliance, and security across the widest portfolio of SaaS applications. Keep an eye on our ever-expanding library of backup connectors.
Supported Connectors
Explore existing and upcoming backup connectors and sign up to be notified of future releases.

Comprehensive SaaS Backup Protection Features

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SaaS Data Protection
  • Broadest SaaS app coverage
  • Data assurance and control
  • Risk and compliance mitigation
  • Ransomware protection
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Quick Set up and Easy to Use
  • From start to protection in under 5 minutes
  • Automated backup and restore*, and point in time restore
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One Console to Manage Them All
  • Maximize your IT resources
  • Dashboard for required actions and notifications
  • Multi-tenant capable
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Secure By Design
  • Industry-first Multiperson Approvals (MPA)
  • Multifactor Authorization (MFA)
  • AES 256-bit encryption
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Flexible Storage Options
  • Asigra Cloud Storage
  • Bring Your Own Storage (BYOS)
  • Data Sovereignty
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AI and Data Management
  • Data analysis with artificial intelligence (AI) and machine learning (ML)
* For services where automated recovery is available.
Security

Keep Backups Safe and Secure

SaaSAssure is built on leading-edge AWS architecture. It integrates advanced security features to protect data backups from external and internal malicious or accidental actions that can lead to data loss.
Security

Keep Backups Safe and Secure

SaaSAssure is built on leading-edge AWS architecture. It integrates advanced security features to protect data backups from external and internal malicious or accidental actions that can lead to data loss.
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Multiperson Approval
(MPA)
Require one or more additional administrators to approve a user request to perform destructive actions, such as deleting a data set or changing retention periods.
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Multifactor Authentication (MFA)
Mandate additional levels of user authentication when accessing the management console or attempting to perform destructive tasks.
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Policy-Based Security Measures
Configure administrator policies at the user account level and specify which of seven administrative actions require MFA and MPA intervention.
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Advanced Encryption
Asigra uses AES 256-bit data encryption in flight and at rest to protect your backup data at the highest security and compliance standards.
Click Here

Adding New Services is Easy

SaaSAssure connectors seamlessly integrate with leading SaaS service APIs and enable Service Providers to add or remove new services with minimal effort.
  • Set up and start protecting data in minutes.
  • React to changing client needs quickly.
  • Simplified process with no manual intervention or custom coding required.
  • Charge only for connectors used.
  • View each client’s connector status by account.
Screenshot of SaaSAssure connectors interface.

Schedule Automatic Daily Backups

Make the most of limited helpdesk resources by scheduling single or recurring SaaS backup jobs to save time and ensure you never miss a backup window.
  • Full or incremental on-demand or scheduled backup.
  • Specify connectors, frequency, start date, start time, and storage location.
  • Back up to Asigra Cloud Storage, Amazon S3, or any S3-compatible cloud storage.
  • Status indicators provide instant updates on the status of a backup.
  • Export data to CSV format for platform migration, machine learning analysis, redundant backup, or performing point-in-time restore.
Screenshot of SaaSAssure backups interface.

Manage Multiple Backup Environments

Centralize all backup management activity into one intuitive console that also provides quick insights and status updates.
  • Global and delegated management assigns different levels of admin permissions.
  • Account Group Tagging consolidates and accelerates account management.
  • Dashboard provides a real-time view of critical information related to multiple backup environments.
  • Activity and event log reporting.
Screenshot of SaaSAssure accounts details interface.

Run Your Business Effectively

SaaSAssure is built from the ground up to be a true cloud-based service that Managed Service Providers can use to offer new value-added services to their clients.
  • Adjustable monthly billing cycles make budgeting easy and predictable for end customers.
  • Pool billing data together per connector and per end customer.
  • Generate invoices in CSV and PDF format.
  • Flexible payment options, including credit card and autopay.
Screenshot of SaaSAssure backups interface.
Professional man seated at table explaining a concept to a male colleague.
The Impact of

Shared Responsibility
on SaaS

SaaS vendors operate under the Shared Responsibility Model (SRM).  The customer is responsible for the protection and security of the data.  Navigate the impact of SRM below.
What Our Partners Say
With today’s hyper-focus on data security, SaaSAssure can be the one backup platform that enables IT leaders to protect all their SaaS applications and provide data recovery in the time they need it — whenever a disaster occurs.”
Brett Piatt
CEO, CyberFortress
I’m really excited about working with Asigra. With Augmentt’s ability to provide a full inventory of all cloud applications in use, and Asigra offering back up services for so many applications, this partnership is going to help MSPs dramatically accelerate their business.”
Derek Belair
CEO & Co-Founder, Augmentt